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Genie Chat
We collect personal and health-related information necessary to deliver safe and effective services, including:
– Full name, date of birth, contact details
– Service preferences and appointment history
– Medical history, concerns, and notes shared with your provider
– Payment and billing information
Your information is used to:
– Schedule and deliver consultations
– Provide continuity of care
– Process payments and manage accounts
– Improve service quality and user experience
– Comply with relevant laws and regulations
All personal and health data is securely stored on encrypted systems, with access restricted to authorised staff and practitioners. We comply with the Australian Privacy Principles (APPs) and industry standards for data protection.
Your information is shared only:
– With your chosen provider for your care
– With authorised team members who support service delivery
– When legally required (e.g., mandatory reporting or subpoenas)
We do not sell your personal data to third parties.
You have the right to access, correct, or request deletion of your personal information. You may also withdraw your consent for us to hold or use your data at any time (subject to legal and service limitations).
If you have any questions about your privacy or data handling or would like to request changes to your information, please contact us at care@parentinggenie.com.au.
This Privacy Policy may be updated from time to time. Please refer to our website for the latest version.
Do you have questions? Our friendly team is happy to help. Whether you need help choosing a service or want to know more about our team, reach out.
